Terms & Conditions

These Terms and Conditions set out the basis on which Certified Entertainment provides DJ and entertainment services, and the basis on which you may use our website at www.certifiedentertainment.com.au. Please read them carefully before confirming a booking. By requesting a quote, paying a deposit or engaging us to perform, you agree to these terms.

1. About us and these terms

1. In these terms, Certified Entertainment, we, us and our means Certified Entertainment, ABN 72 775 827 642, of 1 Breadsall Close, Carine, Perth, Western Australia. You, your and the client means the person or organisation booking our services.
2. These terms apply to every booking unless we have both signed a separate written agreement that says otherwise. Where a signed agreement and these terms conflict, the signed agreement applies to the extent of the conflict.
3. Nothing on our website is an offer capable of acceptance. It is an invitation for you to enquire.
4. These terms are a general template and are not legal advice. If you are unsure how they apply to your circumstances, please seek your own advice.

2. Our services

1. We provide wedding DJ hire, event DJ hire, bar and club DJ management, and event management and promotion.
2. Standard bookings include the supply of a suitable sound system and wireless microphones. Lighting is available and is optional.
3. Add-on services are available at additional cost and must be requested and confirmed in writing before the event. Add-ons include ceremony audio, cocktail hour sets, MC support, extra lighting and additional performers.
4. We service the greater Perth metropolitan area, being approximately an 80km radius. We take bookings further afield by arrangement, with travel costs included in your quote.
5. We operate a roster of DJs rather than a single named performer. Unless we have agreed a specific DJ in writing, we allocate a suitable DJ from our roster.

3. Enquiries, quotes and acceptance

1. To enquire, you provide us with your event date, venue and expected guest count, along with any other details we reasonably request.
2. We then confirm whether we are available and send you an itemised quote covering the services, inclusions, timings and total price.
3. Quotes are valid for 30 days from the date of issue, unless a different period is stated on your quote. After that, availability and pricing may change.
4. A quote is an estimate based on the information you give us. If the event details change, including the venue, timings, guest count, access arrangements or requested inclusions, we may need to revise the quote.
5. A booking is only accepted, and your date is only held, once we have received your deposit and issued written confirmation. Verbal or email agreement alone does not secure a date.
6. All prices are in Australian dollars and are stated on your quote as either inclusive or exclusive of GST. Please check your quote.

4. Deposits and payment

1. A non-refundable deposit of 20% of the total package price is payable to secure your date. The deposit is due at the time of booking.
2. Until the deposit is received, your date remains available to other clients and we are not obliged to hold it for you.
3. The deposit is non-refundable except as set out in clause 5, clause 6 or where required by the Australian Consumer Law.
4. The balance of the fee is due in full before the event date.
5. Add-ons, overtime and any additional services agreed on the day are invoiced after the event and are payable within 7 days of the invoice date.
6. If payment is not received by the due date we may, acting reasonably, decline to perform or suspend services until payment is made. We do not charge interest on late payments, as the balance is payable before the event, but we may recover reasonable costs of collection.
7. Accepted payment methods are set out on your invoice. Any third party payment processing fees are payable by you unless we state otherwise.

5. Changes, postponement and cancellation by you

5.1 Changes to your booking

1. Requests to change your date, venue, start time or finish time must be made in writing and are subject to our availability. We will do our best to accommodate a change but we cannot guarantee it.
2. If we can accommodate a change, any resulting difference in price, including travel or additional staffing, is payable by you.

5.2 Postponement

1. If you postpone, we will transfer your deposit to a new date where that date is available and is within 12 months of the original date, subject to availability. Please enquire with the Certified Entertainment team to check dates.
2. Any postponement administration fee is subject to availability. Please contact the Certified Entertainment team for more information.
3. If we are not available on your new date, the postponement is treated as a cancellation under clause 5.3.

5.3 Cancellation by you

1. Cancellations must be made in writing to info@certifiedentertainment.com.au. The cancellation takes effect on the date we receive your written notice.
2. Because we decline other work once your date is confirmed, the following applies if you cancel: more than 28 days before the event, all amounts paid are refunded except the non-refundable 20% deposit; 14 to 28 days before the event, 50% of the total amount paid is refunded; and less than 14 days before the event, no refund is payable.
3. Any costs we have already reasonably incurred on your behalf, such as third party hire, sub-contracted performers or non-refundable travel, remain payable by you.
4. Nothing in this clause limits your rights under the Australian Consumer Law.

6. Cancellation and substitution by us

1. Because we manage a roster of DJs, if an individual DJ becomes unavailable through illness, injury, emergency or any other cause, we will supply a substitute DJ of comparable skill and experience at no additional cost to you. This is not a cancellation and does not entitle you to a refund.
2. Where you have specifically requested and we have confirmed a named DJ in writing, we will notify you as soon as practicable if that DJ becomes unavailable and will offer you a substitute. If the substitute is not acceptable to you, you may cancel and we will refund all amounts you have paid for that DJ's services.
3. If we cancel for any reason other than a force majeure event or your breach of these terms, and we cannot supply a suitable substitute, we will refund all amounts you have paid, including the deposit.
4. We may cancel a booking without refund of the deposit if you fail to pay by the due date, or if the event or venue presents a genuine and unresolved safety, licensing or legal risk to our staff or equipment.

7. Force majeure

1. Neither party is liable for failure or delay in performing its obligations where that failure or delay is caused by an event beyond its reasonable control. This includes natural disaster, extreme weather, fire, flood, pandemic or epidemic, government or public health direction, venue closure, civil emergency, strike, or failure of essential public infrastructure such as power supply.
2. If a force majeure event prevents the event going ahead, we will work with you in good faith to transfer your booking to an alternative date subject to availability.
3. Where a transfer is not possible, any refund is limited to amounts we have not already committed or spent on your booking. This clause does not limit your rights under the Australian Consumer Law.

8. Your obligations and venue requirements

1. You are responsible for making sure the venue is suitable and that we are able to perform. You must tell us before the booking is confirmed about any venue restriction that could affect us.
2. You must arrange, at no cost to us, safe and unobstructed vehicle access to the performance area for load in and load out with parking within a reasonable distance; a bump-in and bump-out window sufficient for us to set up and pack down safely, agreed in advance with the venue; adequate, safe and compliant mains power at the performance area with sufficient circuits for the equipment specified in your quote; a level, dry, structurally sound and adequately sized performance area, with overhead cover where the event is outdoors; and a safe working environment for our personnel, free from harassment, intoxicated interference and unreasonable risk.
3. You must tell us in advance of any venue sound limit, noise limiter, decibel restriction, curfew or licensed finish time. We will work within venue sound limits, curfews and access windows.
4. We may reduce volume, pause or stop the performance where required by the venue, by a licensing condition, by a law or direction, or where continuing would be unsafe. Doing so is not a breach of these terms and does not entitle you to a refund.
5. If we cannot start on time, cannot set up, or must stop because a venue requirement in this clause has not been met, you remain liable for the full fee.
6. You are responsible for obtaining all venue permissions, permits and approvals needed for the event, unless we have agreed in writing to obtain a specific approval as part of an event management engagement.
7. You are not required to hold event public liability insurance to book with us, but we recommend confirming the insurance requirements of your venue, as some venues require it.

9. Equipment, care and damage

1. All equipment we bring to the event remains our property at all times. No ownership passes to you or to the venue.
2. Only our personnel may operate, move, connect to or adjust our equipment, unless we expressly permit otherwise.
3. You are responsible for loss of or damage to our equipment caused by you, your guests, your other suppliers or the venue, other than fair wear and tear or damage caused by us. You must reimburse us for the reasonable cost of repair or replacement, and for any hire costs incurred while equipment is out of service.
4. We may refuse guest requests to connect personal devices, use our microphones, or handle our equipment where doing so creates a risk to the equipment or to safety.
5. We maintain our equipment in good working order and carry backup where practical. If equipment fails during the event, we will use reasonable efforts to restore service promptly, including by substituting equipment.

10. Performance conditions

1. Outdoor events and weather. Where any part of the performance is outdoors, you must provide adequate overhead cover and protection from rain, wind, direct sun and heat for our personnel and equipment. If safe cover is not available, we may relocate, delay or stop the performance. Our decision on whether conditions are safe for electrical equipment and personnel is final, and stopping in these circumstances does not entitle you to a refund.
2. Finish times. We finish at the time set out in your booking confirmation, or at the venue curfew, whichever is earlier.
3. Overtime.Extra performance time on the night is subject to our agreement, venue approval and the venue curfew. Overtime is charged at $150 per hour, billed in one-hour increments, and is payable after the event.
4. Breaks. For extended bookings, our personnel are entitled to reasonable breaks. We will schedule these so they do not disrupt key event moments.
5. Run sheet and music preferences. After your booking is confirmed, we finalise the run sheet and your music preferences closer to the event. You must provide your final run sheet, key announcements and any must play or do not play list by the date we request. We will use reasonable efforts to follow your preferences, but the DJ retains professional discretion over song selection, mixing and sequencing to suit the room.
6. Availability of specific tracks. We cannot guarantee that a specific recording, version or remix will be available or suitable for the event.

11. Music licensing

1. Public performance of recorded music at an event generally requires a licence from the relevant Australian rights bodies. In most cases this licence is held by the venue or by the event organiser.
2. You are responsible for making sure the appropriate public performance and any related music licences are in place for your event, unless we have agreed in writing to arrange them as part of an event management engagement.
3. We are responsible for our own lawful access to the music we use in our performance.
4. If you are unsure what licences your event needs, please check with your venue and with the relevant licensing bodies before the event.

12. Intellectual property and promotional use

1. All content on our website, including text, images, video, logos, branding and layout, is owned by us or our licensors. You may not copy, reproduce, republish or use it commercially without our written permission.
2. Quotes, run sheets, proposals and event plans we prepare for you remain our intellectual property. You may use them for your event, but not for any other commercial purpose.
3. We may take photographs, video and audio at your event, and we may use that material, along with material you share with us, to promote our services on our website, in social media, in advertising and in portfolios.
4. If you do not want your event, your image or the images of your guests used in our promotional material, please tell us in writing before the event and we will comply. You may also ask us at any time to remove specific material we control, and we will do so within a reasonable time.
5. Where you supply us with material, including photographs, logos or music files, you confirm you have the right to give it to us for that purpose.

13. Limitation of liability

1. Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth). Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that applies to you under the Australian Consumer Law or any other law where doing so would be unlawful.
2. Where our services are supplied to you as a consumer under the Australian Consumer Law, and the failure is a major failure, you are entitled to cancel the service contract and to a refund for the unused portion, or to compensation for the reduced value of the services. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time and, if this is not done, to cancel the contract and obtain a refund for the unused portion.
3. Limitation where permitted. Subject always to clause 13.1, and to the extent the law permits us to limit our liability, our liability for a failure to comply with a consumer guarantee in relation to services is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.
4. Subject always to clause 13.1, and to the extent permitted by law, our total aggregate liability to you arising out of or in connection with a booking, whether in contract, negligence or otherwise, is limited to the total fees you have paid us for that booking.
5. Subject always to clause 13.1, and to the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of anticipated savings, or loss arising from third party acts, including acts of the venue, your other suppliers or your guests.
6. We are not liable for loss or damage caused by your failure to meet your obligations under clause 8, or by inaccurate or incomplete information you give us.
7. Our website is provided on an as is basis. We take care to keep it accurate and current but, to the extent permitted by law, we do not warrant that it is free of errors or that it will be continuously available.

14. Privacy

1. We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Details of what we collect, why we collect it, how we store it, who we disclose it to and how you can access, correct or complain about our handling of it are set out in our Privacy Policy, which forms part of these terms.
3. If you give us personal information about other people, including guests, other suppliers or venue contacts, you confirm you are authorised to do so and that they are aware their information has been provided to us.

15. General

1. Governing law. These terms are governed by the laws of Western Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts able to hear appeals from them.
2. Changes to these terms. We may update these terms from time to time. The version published on our website at the time you accept a quote and pay your deposit is the version that applies to your booking. Website use is governed by the version published at the time of your visit.
3. Sub-contracting. We may use sub-contracted DJs, performers and technicians to deliver your booking. We remain responsible to you for the services.
4. Assignment. You may not transfer your booking to another person or organisation without our written consent.
5. Severability. If any part of these terms is found to be invalid or unenforceable, that part is severed and the remainder continues to apply.
6. Waiver. If we do not enforce a right under these terms straight away, that does not mean we have given up that right.
7. Entire agreement. These terms, together with your quote and booking confirmation, form the entire agreement between you and us about the services.

16. Complaints and contact

1. If something goes wrong, please tell us as soon as possible so we have a fair opportunity to fix it. Raising an issue promptly, ideally during the event, gives us the best chance of putting it right.
2. You can contact us by email at info@certifiedentertainment.com.au, by phone on 0447 067 509, or through our website at www.certifiedentertainment.com.au.
3. We aim to acknowledge written complaints within a reasonable time and to work with you to resolve them.